Customer Service Representative

Job Opportunity

Schedule: Must be available 7 days a week between 5:00 AM – 10:00 PM. A set schedule will be assigned within these hours.

Training: 4-week training on Monday–Friday from 8:00 AM – 4:30 PM

What You'll Do:

• Provide exceptional service by handling inbound customer calls and occasional follow-up calls
• Assist customers with prior authorization questions, general inquiries, and confidential information
• Accurately enter and update customer information across multiple systems and programs
• Maintain a high level of attention to detail—quality and accuracy matter
• Manage a daily call volume ranging from 50–100 calls depending on complexity

What We're Looking For:

Top Skills:

• Strong customer service mindset
• Call center experience
• Confident computer and data entry skills

Qualifications:

• At least 1 year of recent high-volume call center experience (within the last 2–3 years)
• Stable work history (no highly jumpy resumes)
• Ability to type at least 30 WPM
• Comfortable navigating multiple computer systems
• Strong communication skills and a customer-first approach

Job Type & Location:

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits:

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Plymouth, MI.

Application Deadline:

This position is anticipated to close on Jan 1, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.