Customer Service Representative

Customer Service Representative

Customer service representative working in a call center environment. Handling inbound calls and some follow up calls. Answers calls and questions on prior authorization, general questions and some confidential information. Great customer service with high level attention to detail. Entering information accurately. Measured on quality and accuracy. Might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers.

Skills: customer service, call center, data entry computer

Top Skills Details: customer service, call center, data entry computer

Additional Skills & Qualifications:

• 1 year of call center within recent employment tenure of 1 year in jobs
• At least a year of high volume call center experience in last 2-3 years
• Typing at least 30wpm
• Computer knowledge and skills

There are the tests to use in IKM Typing Test - One Space Version (1min) 30 WPM Call Center - Telephone Skills 75% minimum

Experience Level: Entry Level

Job Type & Location: This is a contract position based out of Plymouth, MI.

Pay and Benefits: The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Plymouth, MI.

Application Deadline: This position is anticipated to close on Dec 31, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.