Customer Service Representative

Customer Service Representative

Join our team as a Customer Service Representative in a dynamic call center environment. You'll handle inbound calls, provide accurate information on prior authorizations, and deliver exceptional service while maintaining confidentiality. This role is ideal for detail-oriented professionals who thrive in fast-paced settings and want long-term career growth.

What You'll Do:

• Answer inbound calls and follow up as needed (50–100 calls/day depending on complexity).
• Respond to questions on prior authorization and general inquiries with professionalism.
• Enter and update information accurately across multiple systems.
• Maintain high standards of quality and accuracy—your performance will be measured on both.
• Navigate multiple programs to track and document customer interactions.

Why Us?

• Career Growth: We promotes from within—many contractors move into leadership or specialized roles.
• Training & Development: Extensive industry training in pharmacy benefit management.
• Advancement Opportunities: Eligible for Tier 2 Agent promotion and roles in Quality, Client Admin, Workforce & Reporting, or Management.
• Benefits Upon Conversion: Tuition reimbursement, quarterly bonuses, and discounts on travel, theme parks, and more.

Required Qualifications:

• 1+ year of high-volume call center experience within the last 2–3 years.
• Strong customer service skills and ability to handle confidential information.
• Typing speed of 30 WPM minimum; solid computer proficiency.
• Stable work history (no "jumpy" resumes).
• Ability to work mandatory overtime in January and February.

Schedule & Training:

• Must be available 7 days/week between 5 AM–10 PM (set schedule assigned after training).
• Training: Mon–Fri, 8 AM–4:30 PM for 4 weeks.
• Participation is key—must pass 4 tests with an average of 90% to complete training.
• Shift bids occur post-training based on performance.

Job Type & Location:

This is a Contract to Hire position based out of Livonia, MI. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Livonia, MI.

Application Deadline:

This position is anticipated to close on Jan 5, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.