Customer Service Representative

Customer Service Representative

We are seeking a Customer Service Representative to join our team in a call center environment. This role involves handling inbound calls and occasional follow-up calls, providing exceptional customer service, and managing sensitive information with accuracy and confidentiality.

Responsibilities:

• Answer inbound calls regarding prior authorizations, general inquiries, and confidential information.
• Deliver outstanding customer service with a strong attention to detail.
• Accurately enter and update information across multiple systems and programs.
• Handle high call volumes (50–100 calls per day depending on complexity).
• Maintain quality and accuracy standards.

Top Skills:

• Call center experience
• Healthcare or medical industry knowledge
• Strong customer service skills

Schedule & Training:

Must be available 7 days a week between 5 AM – 10 PM (specific shift assigned after training). Training: Monday–Friday, 8 AM – 4:30 PM for 4 weeks. Mandatory overtime in January and February. Participation in training is critical; candidates must pass 4 tests with an average score of 90%.

Qualifications:

• Minimum 1 year of high-volume call center experience within the last 2–3 years.
• Stable work history (no jumpy resumes).
• Typing speed of at least 30 WPM.
• Strong computer skills.
• Ability to work with multiple systems simultaneously.

Additional Information:

Candidates will be measured on quality and accuracy. Must complete required assessments:

• Typing Test (30 WPM minimum)
• Call Center Telephone Skills (75% minimum)
• Please indicate if you have a Pharmacy Technician certification or are bilingual.

Growth Opportunities:

Extensive industry training in pharmacy benefit management. Opportunity for promotion to Tier 2 Agent (pay increase to $22/hr). Potential conversion to full-time employment after 8–9 months. Career paths include Quality, Client Administration, Workforce & Reporting, and Management. Once converted, employees gain access to benefits such as tuition reimbursement, quarterly bonuses, and discounts on travel and entertainment.

Job Type & Location:

This is a Contract position based out of Plymouth, MI.

Pay and Benefits:

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Plymouth, MI.

Application Deadline:

This position is anticipated to close on Dec 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.