Customer Service Representative

Join Our Team as a Call Center Representative

We're hiring Customer Service Representatives to be the friendly voice behind our call center—helping customers with empathy, accuracy, and a smile. What you'll do:

• Be the first point of contact for customers, handling inbound calls and occasional follow-ups with professionalism and care.
• Provide clear, accurate information on prior authorizations, general inquiries, and sensitive topics—always with discretion.
• Keep records sharp and up-to-date while delivering top-tier service.
• Navigate multiple systems and tools to document and manage customer interactions.
• Handle 50–100 calls per day, maintaining quality and consistency in every conversation.

What we're looking for:

• At least 1 year of recent experience in a high-volume call center (within the last 2–3 years).
• Strong computer skills and ability to type 30+ words per minute.
• Excellent communication, a positive attitude, and a genuine passion for helping others.
• Bonus points for healthcare industry experience!
• Familiarity with call center metrics and performance standards.
• Must be available to work between 6am-10pm -7 days a week.

Why you'll love working here:

• Supportive team environment with room to grow.
• Meaningful work that makes a real difference.
• Opportunities to develop your skills and advance your career.

Job Type & Location

This is a contract to hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth, MI.

Application Deadline

This position is anticipated to close on Jan 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.