Customer Service Representative

Clinical Technician (Entry-Level)

A full-service home medical equipment provider is seeking a Clinical Technician to support Respiratory Therapists in the setup and instruction of respiratory equipment at hospitals and assisted living facilities. This is a hands-on role that combines technical setup, patient education, and customer service.

Schedule & Training + Hours:

• Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch)
• Training: Approximately 1 month of hands-on training with management

Responsibilities:

• Assist Respiratory Department staff in delivering and setting up respiratory equipment (CPAP, BiPAP, oxygen systems, nebulizers, etc.)
• Educate patients and caregivers on equipment usage and maintenance
• Explain financial responsibilities and complete required documentation (delivery tickets, safety checklists, instruction forms)
• Serve as a Customer Service Representative when not on location: Answer inbound/outbound calls and emails, Process orders and referrals, Schedule equipment delivery and setup, Route calls and follow up with patients and providers

On-Call Rotation (Post-Contract):

• Participate in a monthly on-call rotation (1–3 times/month)
• Remote work during on-call hours with access to a secure, private location and Wi-Fi
• Compensation includes hourly wage for time spent on calls plus a stipend: Weekdays (5pm–9pm): $25 stipend, Weekends (9am–9pm): $60 stipend

Post Contract:

• Travel: Local travel using a company vehicle; typically within 1–2 hours of Lansing. Frequency varies based on patient and hospital needs.

Qualifications:

• High School Diploma or equivalent
• Minimum 1 year of experience in healthcare administration, insurance, billing, claims, or customer service
• Strong communication skills (verbal and written)
• Proficient in Microsoft Office and able to learn new systems quickly
• Detail-oriented with strong problem-solving and decision-making abilities
• Comfortable working independently and as part of a team
• Flexible and adaptable in a fast-paced environment

Preferred Skills:

• Knowledge of medical terminology
• Experience handling medical claims or insurance documentation
• Ability to prioritize multiple tasks and manage time effectively

Pay and Benefits:

The pay range for this position is $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Lansing, MI.

Application Deadline:

This position is anticipated to close on Sep 2, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.