Customer Service Representative

Customer Service Specialist – Full-Time (On-Site)

Schedule: Monday–Friday, 8:00am–5:00pm (1-hour lunch)

Training: Hands-on training with management; approximately 1 month to full independence

Experience Level: Entry-Level

Position Summary: We are seeking a Customer Service Specialist to join our team and support our front-end patient service operations. This role is responsible for providing exceptional service by handling inquiries, coordinating orders, and ensuring a smooth experience for patients receiving home medical equipment and related supplies. You will receive in-depth, hands-on training to become proficient in medical equipment knowledge, internal systems, and workflow processes.

Key Responsibilities:

• Manage inbound and outbound calls, as well as email communications.
• Learn and understand the entire front-end service process to ensure a positive patient experience.
• Obtain, analyze, and verify referral information; create orders and schedule patient setups for prescribed medical equipment.
• Process orders accurately and timely.
• Route calls to appropriate teams and follow up as needed.
• Ensure all communications meet response-time goals and service standards.

On-Call Requirements (After Going Direct):

• Every 6 weekends, both Saturday & Sunday: 9am–6pm, remote.
• No weekday on-call at this location.
• Schedule released quarterly; staff may swap or pick up shifts.
• Work involves logging call time only; some days may have no calls.

Stipends & Pay:

• Weekends: $50 stipend
• Holidays: $100 stipend
• Logged work time is paid at hourly rate + time and a half.
• Stipend is paid even if no calls are received.

Required Skills & Qualifications:

• Excellent customer service and communication skills (written & verbal).
• Strong analytical, problem-solving, and decision-making abilities.
• High attention to detail and ability to manage multiple tasks.
• Proficient with computers and Microsoft Office.
• Ability to learn new technology systems and understand data flow.
• Ability to work independently and collaboratively.
• Adaptable, proactive, accountable, and patient in fast-changing environments.
• High School Diploma or equivalent required.
• Minimum 1 year of related experience in: Healthcare administration, medical or insurance customer service, claims or billing, call center, healthcare support roles.

Job Type & Location: This is a Contract to Hire position based out of Kalamazoo, MI.

Pay and Benefits: The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Kalamazoo, MI.

Application Deadline: This position is anticipated to close on Mar 4, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.