Customer Service Representative

Customer Service Representative – Call Center

Location: Plymouth, MI - On Site Schedule: Call Center is 24hrs, candidates must be open on their schedule from 5AM-10PM daily. Shift bid is based on performance.

About the Role: Join a dynamic team where you'll make a real impact by helping customers with their questions and concerns. As a Customer Service Representative, you'll be the friendly voice on the other end of the line, providing clear answers and exceptional service.

What You'll Do:

• Handle inbound calls and occasional follow-up calls in a fast-paced call center environment.
• Answer questions about prior authorizations, general inquiries, and confidential information.
• Accurately enter and update information across multiple systems.
• Deliver top-notch customer service with attention to detail.
• Manage 50–100 calls per day, depending on complexity.
• Use various programs to track and document customer interactions.

What We're Looking For:

• 1+ year of recent high-volume call center experience (within the last 2–3 years).
• Strong customer service skills and ability to multitask.
• Typing speed of at least 30 WPM.
• Solid computer knowledge and comfort navigating multiple systems.
• Consistent work history (no frequent job changes).

Preferred Skills:

• Call center experience
• Data entry accuracy
• Computer proficiency
• Assessments
• Typing Test: Minimum 30 WPM
• Call Center Skills: 75% minimum score

Experience Level: Entry Level – Great opportunity to grow your career in a supportive environment!

Job Type & Location: This is a Contract position based out of Plymouth, MI.

Pay and Benefits: The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Plymouth, MI.

Application Deadline: This position is anticipated to close on Jan 1, 2026.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.