Customer Service Representative

Customer Service Representative

We are looking for a motivated and personable Customer Service Representative to join our team in Grand Rapids, Michigan. In this long-term contract position, you will play a key role in ensuring customer satisfaction by addressing inquiries and building lasting relationships. If you thrive in a fast-paced environment and enjoy delivering exceptional service, this opportunity is for you.

Responsibilities:

• Respond to customer inquiries promptly and professionally through various communication channels.
• Draft and manage written correspondence to maintain clear and effective communication with clients.
• Support business growth initiatives by cross-selling products and referring potential clients.
• Deliver accurate and friendly customer service while meeting individual needs.
• Collaborate effectively with internal teams and external partners to resolve customer concerns.
• Utilize CRM systems to track customer interactions and maintain detailed records.
• Conduct in-depth research to address and resolve complex customer issues.
• Navigate multiple computer systems and applications efficiently to streamline processes.
• Contribute to a positive office environment by maintaining a supportive and detail-oriented attitude.

Requirements:

• Minimum of 2 years' experience in a goal-driven and customer-focused environment.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office applications.
• Familiarity with Customer Relationship Management (CRM) systems such as Highrise and Insightly.
• Demonstrated problem-solving and analytical abilities.
• Proven ability to handle complex customer inquiries with professionalism and thorough research.
• Ability to manage multiple tasks and systems simultaneously.
• Positive and detail-oriented demeanor with a commitment to delivering excellent service.