Customer Service Representative - Quoting

Customer Service Representative

We're not looking for someone to answer phones - we're looking for someone to help lead the charge. At Rollon, you'll support world-class customers with precision and care, guiding them through custom solutions that push industries forward. If you're detail-driven, self-motivated, and ready to be part of a fast-growing company with global momentum, the opportunity is right here, right now.

This Customer Service Representative will report to our Customer Service Manager and is an on-site role.

Essential Responsibilities:

• Serve as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates.
• Respond to RFQs by coordinating with production to confirm accurate pricing and lead times; prepare and send formal quotes with applicable terms and conditions.
• Follow established quoting procedures and ensure all information is complete and correct.
• Set up new customer accounts, maintain and update the customer database, and process all incoming orders, changes, and acknowledgments accurately.
• Maintain clear documentation of customer interactions, including inquiries, transactions, and follow-ups.
• Provide timely updates on lead times, delivery status, and order progress by coordinating closely with the production planner/buyer and sales team.
• Resolve issues by applying problem-solving techniques, communicating cross-functionally, and following up on the RMA process and credit disputes as needed.
• Serve as the main contact for internal and external order updates, collaborating with team members across production, sales, and finance.
• Maintain organized digital files and generate reports from Microsoft 365, QuickBooks, and other systems as required.
• Continuously support the improvement of department processes and perform additional duties as assigned by management.

Key Skills & Competencies:

• Exceptional attention to detail with strong organizational and time-management skills.
• Proficient in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
• Strong math skills and the ability to quickly and accurately manage data.
• Clear and professional communication abilities, verbal, written, typing, spelling, and grammar.
• Active listening and effective interpersonal skills for engaging with both customers and internal teams.
• Technically inclined with a basic mechanical knowledge and comfort working with industrial products.
• Ability to prioritize, multitask, and manage shifting responsibilities in a fast-paced environment.
• Bilingual (English/Spanish) skills strongly preferred but not required.

Basic Qualifications:

• Associate degree required; equivalent combination of education and experience will be considered.
• 2--4 years of customer service or related experience in a professional or technical environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general computer literacy.
• Excellent communication, organizational, and problem-solving skills.
• Experience working in an industrial and/or a manufacturing environment.
• Ability to learn technical product information and collaborate effectively across department.

Schedules (Currently hiring for both):

• 8:00 AM - 5:00 PM EST
• 10:00 AM - 7:00 PM EST

All offers of employment are contingent upon the successful completion of a background check that includes: degree verification, criminal records check, medical and drug screen, professional references, prior employment verification.

We offer a comprehensive compensation pa