Customer Service Representative - Remote Eligible

Customer Service Representative (General)

Workplace Type: Fully Remote (Must reside in the U.S.)

Location: Portage, MI

Placement Type: 12-month contract

Pay Rate: $20/hour

About the Role

We are looking for a Customer Service Representative who thrives in a fast-paced, team-oriented environment. This position is primarily focused on order management and customer service support, ensuring accuracy and timely completion of customer orders.

Key Responsibilities

• Perform order entry and place orders for customers using Oracle (training provided).
• Monitor client portals for PO approvals, match approvals to corresponding orders, and close them out.
• Look up and input order numbers in the system.
• Support Sales Representatives in the Tennessee market.
• Process 10–15 orders per day from a shared inbox with precision and efficiency.

Training

• Duration: 2–4 weeks
• Schedule: 8:00 AM – 4:30 PM (Monday–Friday)

Qualifications

• Previous experience in customer service or order management preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently in a remote setting while collaborating with a team.
• Proficiency in basic computer applications; Oracle experience is a plus (training provided).
• Reliable internet connection and a quiet workspace.

Work Environment

Although fully remote, our team stays connected through chat and video meetings, fostering a collaborative and supportive environment.

Job Type & Location

This is a Contract position based out of Portage, MI.

Pay and Benefits

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Dec 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.