Customer Service Representative

Job Opportunity: Customer Service Representative

The City of Lansing's Treasury Department is seeking a full-time Customer Service Representative to join their team. This position is responsible for proficiently processing the day-to-day departmental and residential income/property tax transactions, deposits, and customer concerns/questions that occur within the office, on the phone, and through email. The successful candidate will have knowledge in city tax ordinance/regulations/policies & procedures, excellent customer service & communication skills, ability to properly organize/retain/dispense confidential information, and multi-task. This is a great opportunity that offers a competitive wage and benefit package including medical, vision, dental, paid vacation, and sick leave.

Special Requirements & Training:

• This position requires that the applicant selected for this position be bonded under terms of the City's blanket bond. Therefore applicants cannot have committed any dishonest acts before, or after, placement in this position.
• Applicants must authorize the release of any information from appropriate agencies regarding their criminal history.

Ideal Candidates Will Possess The Following:

• High School Diploma or GED (college course work in communications, accounting, finance, or business-related fields and/or training courses in customer relations, preferred); AND
• One (1) to three (3) years of customer service experience which includes but is not limited to: bookkeeping, problem resolution, and cash handling.
• An equivalent combination of education/training and experience may be considered.
• Bilingual at a conversational level, highly preferred.

Essential Position Functions Include But Are Not Limited To:

• Receives, evaluates, and processes incoming calls for assistance by the public; addresses issues, problems, or requests by determining the exact nature of the call, making accurate referrals to the proper source as may be needed.
• Research and process different types of financial transactions, proficiently navigating multiple data bases to identify and ensure payment(s) are properly assigned.
• Processes payments, including but not limited to department deposits, bank deposits for income tax and property taxes, customer payments for property tax, income tax, false alarm and CART.
• Responsible to compile numerous reports on a daily, monthly and annual basis, in addition to special reports as requested (i.e. special assessments on properties, nuisance fees on properties, mobile home specific taxes and NSF fees, etc.)
• Ensure accurate daily balancing of cash drawer at the end of each day for all account transactions, checks, credit card payments, direct deposits, and cash.
• Monitors, and maintains data systems related to Treasury Department operations.

The City of Lansing is an Equal Opportunity Employer and a Certified Veteran Friendly Employer. The City of Lansing provides reasonable accommodation to applicants and employees with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, or during employment, notify the Department of Human Resources at (517) 483-4004. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.