Customer Service Representative

Customer Service / Front Desk Representative

Location: Flint, MI

Schedule: Full-Time — Monday–Thursday 8:30 AM–5:00 PM, Friday 8:30 AM–4:30 PM

Type: Contract-to-Hire

Attire: Blue scrubs or business casual

About the Company

We are a family-oriented, people-first medical retail location in supporting our patients. The culture is open-door, friendly, and highly collaborative—everyone communicates openly, supports one another, creating a comfortable and trusting environment.

Position Overview

We are seeking a Customer Service / Front Desk Representative to support two Patient Care Coordinators (PCCs) who rotate greeting and assisting customers. This position is essential in helping patients who visit our location to order orthotic products, as well as assisting with phone calls, insurance verification, and order processing. This role is suited for someone who enjoys face-to-face customer interaction, thrives in a structured, fast-paced setting, and brings strong organization, communication, and multitasking skills. A full 40-hour workweek is required; occasional slight schedule adjustments may be coordinated to ensure full hours if needed.

Key Responsibilities

• Customer Interaction & Front Desk
• Greet and assist customers at the retail site.
• Answer incoming phone calls and respond to inquiries.
• Receive orders by phone or fax, supporting patients, physicians, and referral partners.

• Order Processing & Documentation
• Record accurate and complete patient information in the computer system.
• Process orders, update patient accounts, and maintain accurate records.
• Secure prescriptions for orthotic and home medical equipment services.

• Insurance & Billing
• Verify insurance coverage and obtain necessary authorizations.
• Work regularly with Medicaid plans, Medicare, BCBS, Blue Care Network, United Healthcare, and the VA.
• Answer basic claims questions and assist with billing processes.

• Training & Support
• Hands-on, supportive training model.
• Supervisor provides step-by-step demonstrations and then allows you to practice tasks independently.
• First two months are focused on training, with full mastery developing over time.

Required Qualifications

1+ year of customer service experience (phone or in-person).

Strong communication and interpersonal skills.

Excellent multitasking abilities and organizational skills.

Reliable attendance and professionalism.

Strong data entry accuracy and general computer skills.

Friendly, positive attitude—someone calm, steady, and approachable.

Work Environment

Front desk of a medical retail site

Steady flow of customer interactions

Family-oriented, supportive, and friendly team

Scrubs or business casual attire

Other

Contract-to-direct position

Great benefits and PTO once hired full-time

Supportive, trusting, family-friendly work culture

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Flint, MI.

Pay and Benefits

The pay range for this position is $17.35 - $19.23/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Flint, MI.

Application Deadline

This position is anticipated to close on Feb 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.