Customer Service Representative

Customer Service Representative

We are looking for a dedicated and personable customer service representative to join our team on a long-term contract basis in Grand Rapids, Michigan. In this role, you will play a key part in fostering strong customer relationships while delivering exceptional service in a fast-paced environment. If you thrive in dynamic settings and enjoy assisting clients, this position offers a great opportunity to grow your skills and make a meaningful impact.

Responsibilities:

• Respond to customer inquiries promptly and professionally, ensuring a high level of satisfaction.
• Draft and manage business correspondence with clarity and precision.
• Identify opportunities to support business development by cross-selling and referring customers.
• Solve complex customer issues through thorough research and problem-solving.
• Collaborate effectively with internal and external stakeholders to meet customer needs.
• Maintain and update customer information using customer relationship management (CRM) systems.
• Utilize Microsoft Office tools to create reports and manage documentation efficiently.
• Provide detailed and friendly service tailored to individual customer requirements.
• Uphold a positive and detail-oriented approach in all interactions.
• Assist with administrative tasks to support overall office operations.

Requirements:

• Minimum of 2 years' experience in a customer-focused, goal-driven environment.
• Proficiency in Microsoft Office applications.
• Familiarity with CRM systems such as Highrise, Insightly, or similar platforms.
• Strong verbal and written communication skills.
• Proven ability to handle multiple systems and applications simultaneously.
• Demonstrated problem-solving and analytical skills.
• Ability to build effective relationships with clients and team members.
• Commitment to delivering personalized and accurate customer service.