Customer Service Representative

Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. They answer inbound calls and make outbound calls, email. They may be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling the patient to receive equipment as ordered by their doctor. They answer all calls and emails in a timely manner, in adherence to their goals. They process orders, route calls to the appropriate resources, and follow up on customer calls where necessary. They work with Respiratory Department Staff and Program Managers to provide instruction, service, and troubleshooting techniques for respiratory equipment to patients. They educate and teach patients and caregivers how to use and care for respiratory equipment.

Excellent customer service skills, analytical and problem-solving skills with attention to detail, decision making, excellent ability to communicate both verbally and in writing, ability to prioritize and manage multiple tasks, proficient computer skills and knowledge of Microsoft Office, solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction, work well independently and as part of a group, ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.

High School Diploma or equivalent. One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management.

The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Traverse City, MI. The application deadline for this position is anticipated to close on Oct 27, 2025.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.