Customer Service Administrative Coordinator

Customer Service Administrative Support

The American Concrete Institute (ACI) is the leading global authority for the development, dissemination, and adoption of its consensus-based standards, technical resources, and educational, training, and certification programs related to the concrete industry. The customer service administrative support will handle department-specific requests from members and customers. Primary responsibilities include:

• Maintain customer records in the database
• Monitor department email, chats, and phone to ensure customer inquiries are being addressed
• Research customer inquiries and problems and take appropriate action
• General recordkeeping, billing, and payment coordination and processing
• Process product, membership, subscription, and meeting orders
• Provide administrative support to ACI Foundation efforts
• When working at the reception desk: greet visitors, answer the telephone, and follow and adhere to the visitor policy
• Other projects as assigned

Requirements:

• High school diploma or equivalent
• 1-2 years of experience in customer service and/or administrative support
• Flexibility and willingness to take on new projects and tasks
• Able to prioritize, handle multiple tasks, and meet deadlines

Desired Attributes:

• Strong attention to detail
• Effective research ability
• Ability to work with sensitive information and maintain confidentiality
• Basic mathematical and analytical skills
• Ability to effectively communicate, verbal and written, internally and externally

Note: This position does not allow for telecommuting

We offer:

• Competitive wages and a comprehensive health insurance program. Salary will be commensurate with the candidate's experience and qualifications
• 403(b) Plan with generous employer contributions
• Paid time off
• Friendly work environment that encourages respect, trust, and integrity
• Commitment to our staff's professional development

ACI is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, religion, color, age, gender, pregnancy (including childbirth, lactation, or related medical conditions), marital status, sexual orientation (including transgender status, gender identity or expression), national origin, citizenship, disability, veteran and/or military status, genetic information, or any other status protected by federal, state, or local laws.