Critical Incidents And Student Support Case Manager

Critical Incidents And Student Support Case Manager

The Dean of Students Office promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships/connections, and policy development that promote an inclusive campus climate and facilitate the successful navigation of campus life. The core work of the Dean of Students Office includes promoting a safe and respectful campus community, enhancing students' Michigan experience, providing support services and managing critical incidents impacting students and the campus community, and recognizing and responding to the emerging needs within the student population.

The Critical Incident & Student Support Case Manager is responsible for:

• Providing direct support services to students of concern or in crisis
• Serving on the team responsible for providing support, resources, and referrals to student(s) of concern
• Conducting initial assessment meetings with students, parents/family members, faculty, staff, and other parties regarding students of concern or critical incidents
• Developing print materials and website content regarding student support and critical incident response
• Assisting with coordination and implementation of Parents & Family Weekend events
• Developing partnerships with other units to holistically support students and address multi-faceted needs
• Utilizing relevant theory and best practices related to crisis response and management and college student development
• Contributing to the functions of the Dean of Students Office through support of its administrative, student support, programmatic, and crisis management functions

Responsibilities include:

• Direct student support and case management
• Outreach and education
• Event coordination, marketing, and support of DOS programs
• General administrative responsibilities

Required qualifications include:

• Bachelor's degree
• 1-3 years of experience directly related to the core functions of the position or in a related field
• Experience working with individuals from diverse cultures, backgrounds, and life experiences

Desired qualifications include:

• Master's degree in college student personnel, higher education administration, counseling, psychology, social work, law or related field
• Professional experience in a student affairs or higher education setting
• Working knowledge of issues impacting college students, student development theory, and its application
• Direct experience in crisis intervention and response, and case management procedures
• Demonstrated computer proficiency (word processing, spreadsheet, and database systems)
• Familiarity with UM policies, procedures, and organizational structure

Position responsibilities criteria include:

• Excellent communication, interpersonal, and organizational skills
• Ability to work with a dynamic, diverse, and engaged student population, both individually and in groups
• Ability to problem solve and be adaptable in a fast-paced environment
• Ability to manage multiple priorities and navigate change effectively

Working conditions include:

• Working with students through stressful, tense, and/or emotionally challenging situations and circumstances
• Unpredictable early morning, evening, and/or weekend hours on-site or at home in response to the emergent needs of students and the campus community and/or in support of DOS programs
• Position is primarily in person to support the needs of students but may allow for up to one remote day per week

Physical requirements include:

• Routinely moving through the facility to attend meetings/events and access files or information
• Traveling to various on and near-campus locations to conduct work and deliver materials
• Presenting information at events and moving items weighing up to twenty-five (25) pounds
• Travel may be required

This role may have reporting obligations under Title IX and Clery. Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas. Salary may vary depending on qualifications, experience, and education of the selected candidate.

Application deadline: Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.