Core Services Engineer

Core Services Engineer

University Technology Services, the central IT organization of Oakland University, is seeking a Core Services Engineer to perform technology tasks. The Core Services Engineer is responsible for the administration, maintenance, and optimization of the organization's core infrastructure and collaboration platforms with a primary focus on Google Workspace and supporting responsibilities for Microsoft 365 and cloud identity services—Microsoft Entra ID. This position ensures secure, reliable, and efficient delivery of essential IT services while driving automation, standardization, and continuous improvement. The Core Services Engineer collaborates across IT teams to enhance productivity, streamline operations, and ensure seamless integration between Google and Microsoft ecosystems. The role requires a deep understanding of email services, including troubleshooting, configuration, and optimization to support institutional communication needs.

Key Responsibilities:

• Serve as the primary administrator and subject matter expert for Google Workspace, including Gmail, Drive, Shared Drives, Groups, and collaboration tools.
• Provide secondary support for Microsoft 365 environments, including OneDrive, Teams, and Defender, ensuring interoperability between Google and Microsoft platforms.
• Manage and optimize Microsoft Entra ID (formerly Azure Active Directory) for identity lifecycle management, conditional access, MFA, and SSO integrations.
• Administer and maintain email systems, with deep expertise in configuration, troubleshooting, performance monitoring, and delivering reliable messaging services.
• Oversee the reliability, performance, and security of core infrastructure and identity services across hybrid cloud environments.
• Perform routine system maintenance, including software updates, server patching, and hardware upgrades to maintain system security and compliance.
• Identify opportunities to automate deployment, configuration, and monitoring of core systems to improve operational efficiency.
• Develop and maintain scripts, policies, and workflows for automation and configuration management.
• Manage enterprise-wide patching and update processes, coordinating communications to minimize downtime and user disruption.
• Participate in system migrations, integrations, and modernization initiatives involving cloud and collaboration platforms.
• Collaborate with IT leadership and functional stakeholders to align infrastructure capabilities with institutional goals and service standards.

The best things about this position are:

• The teamwork; you are a member of a talented team.
• The ability to learn and grow professionally. We provide many opportunities to continue to advance your knowledge and professional skills.
• Your work matters to the students, faculty, and employees at the University.
• The University offers an attractive benefits package that includes excellent healthcare and tuition benefits for employees and their families, flexible work schedules, paid vacation, wellness programs, friendly campus events, and generous retirement contributions.