Coordinator, Testing Services (part - time)

Coordinator, Testing Services (Part-time)

Reports to: Manager, Testing and Tutoring Services

Department: Learning Resources

Classification: Non-Exempt

Full or Part-time: Part Time

Job Summary: Coordinates testing services at all campuses. Under general supervision of Manager, Testing & Tutoring Services and management at other campuses, acts as team member in coordination, facilitation, evaluation and promotion of an efficient and supportive environment in Testing Services. Responsible for data entry, retrieval, and reporting using Banner and other data systems. Assists in maintaining databases and webpages related to Testing Services.

Essential Functions:

1. Works with team members to schedule, administer and proctor high-stakes placement, certification, out-of-class, and national/international standardized testing for LMC courses, other colleges, institutions, and professional organizations, with highest integrity.
2. Ensures security of test materials; verifies eligibility and identity of testing applicants; troubleshoots computer equipment and software. Assist in enforcement of test security policies and procedures before, during, and after testing.
3. Maintains individual certifications for all testing platforms administered in department.
4. Coordinates testing appointments and assigns proctor duties to ensure adequate coverage and efficient workflow; disseminates information about service schedule. Communicates with faculty, staff and students to ensure timely, secure, accurate and consistent delivery of testing services.
5. Understands and uses student information databases and related program platforms and prepares reports for Testing Services. Maintains files according to records schedules.
6. Prepares and organizes testing materials in accordance with individual testing requirements and established testing protocol and guidelines; develops seating plans, assigns proctoring duties, and prepares testing facilities. Inventories and distribute testing materials and supplies.
7. Provides guidance to less experienced personnel or student workers.
8. Coordinates with complementary services offered in other departments. Coordinates services for students with accommodation needs requested by Student Wellbeing & Accessibility. Answers phones, schedules appointments, greets test clients, provides information and materials, and answers questions; operates office and computer equipment, performs data processing and maintain record databases using a variety of computer software programs. Provides exemplary customer service to all.

Other Duties: Performs other duties as assigned.

Accountabilities: Associate degree and excellent word processing, spreadsheet and database skills required. Bachelor's degree and experience in a community college environment preferred. Successful candidates will have excellent interpersonal skills, strong detail and organization skills, and an understanding of community college students and the broader community. Some travel to other LMC campuses may be required.