Coordinator / Classroom Instructional Support

Coordinator / Classroom Instructional Support

Position Number: S-3774

Position Summary: The classroom instructional support coordinator provides comprehensive support for pre-clerkship classroom instruction and educational technology operations. This role ensures the smooth execution of active learning methodologies such as Team-Based Learning (TBL) and Peer Instruction (PI) by overseeing classroom setup, assisting with instructional technologies, and coordinating session logistics. The coordinator also provides proctoring assistance and works closely with faculty, academic affairs staff, and IT teams to ensure an optimal learning environment for medical students.

Required Qualifications: Associate's degree or a combination of education and experience that equates to two years. Strong customer service and communication skills, with the ability to interact professionally with faculty, students, and staff. Working knowledge of Microsoft Office, WebEx, Teams, and general A/V systems. Ability to troubleshoot issues in real time and remain calm under pressure. Strong organizational skills and attention to detail. Ability to implement and maintain standardized processes. Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications: Bachelor's degree, preferably in education, information technology, or a related field. Experience in higher education or medical education environments. Familiarity with active learning methodologies and tools (e.g., TBL, polling systems, learning management systems). Basic understanding of classroom IT infrastructure (networked computers, projection, control systems).

Duties & Responsibilities

Serves as the primary contact in providing faculty and staff with classroom or instructional technology support, including login/access issues, display or audio configuration (i.e. microphones, cameras, display systems), and basic software/hardware troubleshooting.

Coordinates and prepares classrooms for pre-clerkship sessions, ensuring appropriate furniture arrangement, in-class materials (i.e. scratch paper, writing utensils, etc.), and technology readiness.

Liaises with educational technology and IT staff to ensure classroom equipment is maintained and functioning properly.

Provides overall management and support for iClicker including training for faculty and instructional operations.

Liaises with guest faculty who may be presenting remotely to ensure testing is completed prior to their session and that they are comfortable with the technology.

Maintains familiarity with commonly used educational tools (e.g., WebEx, Teams, iClicker, learning management systems).

Tracks and documents instructional technology usage and recurring issues. This includes coordinating with IT and Office of Medical Education (OME) teams to identify solutions or training opportunities.

Implements and follows standardized processes and procedures to maintain consistency across courses.

Supports the scheduling of PI sessions to ensure the cohesive use of space and coordinates with faculty on seating assignments that encourage effective peer-to-peer learning.

Assists with the monitoring and tracking of student attendance.

Assists with setup, monitoring, and proctoring of exams.

Ensures exam rooms meet environmental and technical requirements prior to start times.

Performs other duties as assigned.

Supervision Exercised: None.

Employee Group: Professional & Administrative -Hourly Staff

Pay Level: Pay Range: $19.50 - $22.00 per hour

Division: Academic Affairs

Department: College of Medicine

Position Status: Regular

Position End Date:

Employment Status: Full-Time

FTE: 1.0

Position Type: 12 month Weekly Work Sch