Contact Center Cust Service Coordinator

Contact Center Customer Service Coordinator

Our client, a leading organization in the consumer support industry, is seeking a dedicated and motivated Contact Center Customer Service Coordinator to join their team. As a Contact Center Customer Service Coordinator, you will be an essential part of the Customer Engagement Support team, providing exceptional service and fostering positive relationships with consumers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences, aligning successfully with the organization's commitment to inclusivity and excellence.

Location: Fremont, MI

Pay Range: $14/hr

What's the Job?

• Engage with consumers via phone, email, live chat, SMS, and eCommerce platforms to address inquiries, complaints, and praise.
• Support all brands within the Nestlé Nutrition CES scope by providing expert advice, nutrition education, and personalized solutions.
• Foster consumer loyalty and drive sales through exceptional customer service and product knowledge.
• Facilitate and support eCommerce initiatives and product transactions to enhance customer experience.
• Process quality incidents in compliance with FDA and Nestlé requirements, ensuring safety and quality standards are maintained.

What's Needed?

• High School Diploma or GED; additional education or certification in customer service is a plus.
• Strong verbal and written communication skills with the ability to connect effectively with diverse audiences.
• Proficiency with computer systems and CRM tools such as Salesforce Engage OMNI.
• Excellent problem-solving skills and the ability to handle multiple channels of communication.
• Flexibility to support a 24/7 engagement center, including holidays, evenings, and weekends as needed.

What's in it for me?

• Opportunity to work in a dynamic and inclusive environment that values diversity and innovation.
• Engage in meaningful work supporting well-known brands within the nutrition industry.
• Gain valuable experience in customer service, eCommerce, and consumer engagement.
• Participate in training programs to enhance your skills and career growth.
• Be part of a supportive team committed to your success and professional development.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.