Concierge Services Manager

Administrative Support Manager

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organization. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organization.

Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyze and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

The Opportunity: As part of the Concierge Services team, you manage and lead administrative support service delivery and development. As a Manager, you supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by solving and analyzing complex problems to develop top-quality deliverables. This role involves understanding the administrative support needs of key stakeholders to consistently implement the Concierge Services strategy.

Responsibilities:

• Lead and manage administrative support service delivery
• Supervise, develop, and coach teams
• Manage client service accounts and engagement workstreams
• Solve and analyze complex administrative challenges
• Deliver premium-quality solutions for stakeholders
• Understand and address administrative support needs
• Implement Concierge Services strategy consistently
• Align services with key stakeholder requirements

What You Must Have:

• High School Diploma
• At least 4 years of administrative or PwC experience

What Sets You Apart:

• Bachelor's Degree preferred
• Managing a team by creating a positive, collaborative environment
• Creating an atmosphere of trust and seeking diverse views
• Managing staff performance, productivity, and customer satisfaction
• Setting priorities and managing people/projects across multiple levels
• Coaching and developing staff
• Hiring qualified personnel and retaining top performers
• Working independently and setting priorities with minimal supervision
• Identifying additional opportunities for Concierge Services to assist the business
• Communicating effectively in written and verbal formats

PwC does not intend to hire experienced or entry-level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: H-1B Lottery Policy.

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: Application Deadlines.

The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: Benefits at a Glance.