Commercial HVAC Service Technician

Commercial Service Technician

Under minimal supervision, performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee: Competitive Pay, including incentive opportunities for many positions; Paid Time Off and Company Holiday Pay; Medical/Dental/Vision Insurance programs; 401(k) Retirement Savings Plan with company matching contributions; Life Insurance, for you and options you can elect for your family; Short-term and Long-term Disability Insurance options, that protects you and your family if you are unable to work; Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs; World Class Training opportunities through our Experts University; Career Development opportunities.

Key responsibilities include: working under minimal supervision to perform commercial service and maintenance calls; analyzing, diagnosing and resolving customer problems in a courteous, professional, timely, and accurate manner; diagnosing and performing services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner; inspecting equipment and performing diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks; completing routine maintenance and equipment cleaning as needed or required; responsible for delivery and removal of parts and equipment needed to complete service work; using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer; communicating with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability; responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction; promoting products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit; ensuring company property, vehicles, and tools are being used, maintained, and properly accounted for; representing the company professionally, honestly, and ethically in all business matters and activities; following standard procedures and process, ensuring that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed; performing similar/other duties as needed or assigned; regular, reliable attendance.

Desired skills and qualifications include: high school diploma or GED with additional training and 1-2 years' experience in HVAC with technical training certification required; must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations.