Collections Services Technician
Michigan Staffing
Departmental Technician
This position serves as a Departmental Technician in the Field Services section of the Collection Services Bureau (CSB). This position is responsible for a variety of functions in support of CSB, including, but not limited to: contact with non-compliant taxpayers and/or their authorized representatives; review and evaluate documents supplied by taxpayers and/or their authorized representatives; respond verbally and in writing to taxpayer and/or authorized representatives regarding their delinquent collection accounts; research, review and compile documentation for Corporate Officer Liability (COL); and, recommend/initiate actions for debt resolution. This position serves as a technical resource for team members and management by researching and interpreting noncompliant accounts for debt resolution. This employee proposes revisions in rules, regulations, and procedures manuals; designs new forms and procedures.