Client Services Representative

Client Services Representative I

Apogee Enterprises, Inc., founded in 1949 and headquartered in Minneapolis, MN, is a growing, profitable company with annual revenues approaching $1.3 billion. It provides distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and display applications. Brands in the Apogee family are Alumicor, EFCO, Harmon, Linetec, Tru Vue, Tubelite, Viracon, and Wausau. Position Summary The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand. Key Responsibilities Ordering Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate. Checking product availability and ensuring orders can be filled promptly. Accurately inputting customer orders, including product details, quantities, and customer information, into the company's database. Verifying pricing and applying any applicable promotions or discounts to orders. Logistics Working with shipping and logistics teams to ensure orders are shipped accurately and on time. Tracking the status of orders and providing updates to customers. Customer Service Addressing customer inquiries regarding order status, resolving issues, and providing excellent customer service. Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues. Reporting Maintaining detailed and organized records of all orders and related transactions. Assisting with generating reports. Identifying and resolving issues that may arise during the order processing cycle. Cross-Functional Integration Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing. Quality Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause. Processes replacement orders as necessary. Experience & Skills Education: High School Diploma, required Associates Degree or equivalent work experience, preferred Experience: Minimum of 1 year of customer service experience, preferred Proficient with order entry processes and software, preferred Required Skills: Time management, organization, and planning. Strong verbal and written communication skills. Problem-solving, troubleshooting, and decision-making. Experience with Microsoft Office. Regular/dependable attendance. Flexibility of work hours, including overtime. Occasional travel may be required. Our Benefits We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team. Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability) Incentive Plans 401(k) with employer c