Client Service Representative

Client Service Representative

UP Health System - Marquette is a 222 bed hospital and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy! In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

Position Summary: The Client Service Representative is responsible for delivering high quality service for all client inquiries. This includes giving out test results, requesting additional information for completion of registration, billing, testing, result reporting, canceling/crediting tests, and investigating reported problems and implementing solutions. Reports to: Supervisor, Lab FLSA: Non-exempt

Essential Functions:

• Utilizes excellent customer service skills at all times
• Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients.
• Functions as liaison with clients to disseminate test information, answer inquiries and troubleshoot problems.
• Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems.
• Assists with client billing. Communicates price changes to clients.
• Assists with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team.

Job Requirements:

• Minimum Education: High School Diploma or equivalent required. Associates degree in laboratory sciences preferred.
• Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Certifications: ASCP or equivalent preferred.
• Minimum Work Experience: 1 year laboratory experience (Preferred) 1 year customer service experience (Preferred)

EEOC Statement: UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran.