Client Service Representative

Client Service Representative

Join our team as a Client Service Representative, where you'll be the first point of contact for credit unions needing support. If you enjoy helping others, solving problems, and working in a collaborative environment, this role is a great fit! Hours are Monday thru Friday, 9:00am-6:00pm.

What You'll Do:

• Respond to incoming client calls and provide software support
• Research issues and offer effective solutions
• Escalate cases to the appropriate team when needed
• Document software concerns and contribute to team goals
• Continue growing your skills and knowledge
• Provide occasional on-site training or support as needed

What You Bring:

• High school diploma/GED + 1-2 years of admin or customer service experience
• Strong communication, organization, and multitasking skills
• Proficiency in Microsoft Office and excellent typing/phone skills
• Ability to work independently and handle confidential information
• Strong attention to detail and a positive, client-focused mindset
• Valid driver's license and willingness to travel occasionally

Why You'll Love Working With Us:

• Supportive, team-oriented culture
• Opportunities to grow your skills
• A meaningful role supporting credit unions and their communities
• Work with cutting-edge technology in a growing organization

CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above.

CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be. CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship.

CU*Answers is an Equal Opportunity Employer. CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy.