Client Service Coordinator - Evenings

Client Service Coordinator

BluePearl in Grand Rapids, MI is hiring a remarkable Client Service Coordinator for our growing hospital. The Client Service Coordinator is the first impression of our hospital and has an integral role in supporting our teams!

Do you possess exceptional communication skills and emotional intelligence? Do you thrive in a team-oriented and fast-paced environment? Are you looking to grow your veterinary knowledge by working with some of the greatest veterinary professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative culture, we want to hear from you!

As a Client Service Coordinator, you will:

• Provide our clients and patients with positive and professional communication through all in-person and virtual interactions.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Possess critical thinking skills to allow for accurate assessment of each client and patient's need – whether they are calling to schedule a specialty appointment or presenting through our emergency services.
• Maintain a calm and supportive demeanor during stressful situations.
• Develop an understanding of each specialty department and emergency medicine.
• Learn and maintain a working knowledge of veterinary medical terms, abbreviations, procedures, and conditions.
• Appropriately process and audit payments taken during the check-out or hospitalization process.
• Contribute to a learning and supportive environment!

Status: Full Time Hours: Weeknights and Rotating Weekends -- Shift premiums and differentials available!

Why BluePearl? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. We are focused on developing our associates into leaders through talent development programs and leadership workshops. In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We promote a family-like culture in our hospitals. We believe in working together to lead the industry by enriching lives through remarkable care for pets. We value your health and well-being as an associate by providing you with the following:

• Health, dental, vision, and life insurance options.
• Flexible work schedules.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.