Clerical Support Staff

Clerical Support Staff

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Your valued contributions:

• Welcomes and assists patients, their families and visitors entering the health center. Answers questions, and provides information creating an atmosphere that is caring, yet efficient.
• Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites.
• Maintains health records according to established health center procedures.

• Checks patients in and out of the health centers.
• Greets visitors, determines nature of business, and refers visitors to appropriate personnel.
• Maintains waiting room safety and informs Safety Officer.
• Enters new patient data into EHR, verifying insurance and assuring appropriate authorizations have been received.
• Upon check out, verifies accuracy of providers' charges and accepts payments.

• Processes billings and payments.
• Matches daily batch report to schedule ensuring all patients seen have a corresponding charge.
• Answer patient questions regarding accounts and documents all conversations regarding account in notes.
• Verifies and balances all entries at the end of day by printing the daily batch report and deposit slip.
• Verifies accuracy of the daily deposit and sends in deposit bag to designated site at the end of the day.

• Maintains health records according to established health center procedures.
• Reviews medical records for completeness and accuracy, verifying with health personnel as necessary.
• Maintains indexes within electronic health record and storage and retrieval systems.
• Retrieves health records as requested.
• Trains clerical staff in health record processing activities.

• Schedules patient appointments.
• Contacts patients regarding rescheduling and appointment reminders.
• Confirms demographic information.
• Sends new patient enrollment packets to patients prior to first appointment.
• Sends no-show letters to patients, referring patients to ACH care and case managers as appropriate.
• Assists clinic staff with tasks within scope of practice, such as processing referrals, processing collection issues, and setting up medical consultations.
• Reschedules patient load for providers.
• Schedules follow-up appointments for patients upon checkout.

• Operates telephone and paging system.
• Answers telephone and responds to inquiry by directing caller to appropriate personnel.
• Operates paging system to relay in-house announcements or call individuals to the phone.
• Makes collections calls as required.

Required Training & Experience:

• Possesses a current Basic Cardiac Life Support (BCLS) CPR
• Possesses a current State of Michigan driver's license and valid automobile insurance.

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Supporting balance: