Claims Customer Service Representative

Customer Service Representative – Claims (CSR Claims) Call Center

Looking for a steady, professional call center role with growth potential? Our client is expanding their Loss Drafts Call Center Team and is seeking reliable, customer-focused Customer Service Representatives who can handle homeowner insurance claims with confidence, empathy, and professionalism—even when conversations get tough. If you're calm under pressure, tech-savvy, and ready to build a career in claims, this role is for you!

What You'll Do:

• Handle approximately 35–45 inbound calls per day (average call time: 11–14 minutes)
• Assist with existing homeowner insurance claims, coverage, and servicing inquiries
• Support policyholders, insurance agents, and financial institutions with claim status and documentation questions
• Navigate multiple systems to research, resolve, and document each call accurately
• Manage escalated calls and challenging customer interactions professionally
• Update claim notes thoroughly to ensure accurate documentation
• Make outbound calls as needed for follow-ups and resolutions
• Deliver prompt, accurate service while meeting quality and adherence standards

Calls can range from quick updates to complex conversations (1–45 minutes). Many callers may be frustrated—professionalism and thick skin are key.

What You Bring (MUST HAVE):

• 1+ year of recent customer service experience (Call center preferred; escalations, claims, insurance, front desk, or admin acceptable)
• Ability to handle difficult conversations with professionalism
• Strong verbal & written communication skills (phone & email)
• Proficiency using a Windows PC and navigating multiple systems
• Typing speed 35 WPM or higher
• Working cellphone (for dual authentication)
• Stable internet connection (for hybrid/remote work)
• Reliable transportation

Nice to Have:

• 2+ years of call center experience
• Insurance, mortgage, or claims experience
• Auto claims or Medicaid/Medicare experience
• Bilingual Spanish (Spanish only)

Disqualifiers:

• Job hopping
• No call center or customer service experience
• Poor communication skills

Schedule & Training:

Start Date: February 16, 2026

Training: 9:30 AM – 6:00 PM | Monday–Friday

Fully onsite during training

Rise Academy / Nesting: Dates TBD

Hybrid Work Model (after eligibility): 2 days onsite / 3 days WFH

Eligible after 30 days of taking calls

Must meet performance standards: 95% Quality + 85% Adherence

Post-Training Shift: 10:30 AM – 7:00 PM | Monday–Friday

Locations:

Troy, MI: 700 Tower Drive, Troy, MI 48098

Pay & Benefits:

$18/hour (English) $19.50/hour (Bilingual Spanish)

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan

Life & Disability Insurance

Top Skills:

Customer Service | Inbound Calls | Escalations | Claims | Insurance | Call Center | Mortgage | Bilingual Spanish

Ready to take the next step in your call center career? Apply now and join a team where performance, professionalism, and growth matter.

Job Type & Location:

This is a Contract to Hire position based out of Troy, MI.

Pay and Benefits:

The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Troy, MI.

Application Deadline:

This position is anticipated to close on Feb 23, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.