Care Coordinator - Health Services (medical Assistant / Community Health Worker)

Job Vacancy Announcement

Classification: Care Coordinator - Health Services (Medical Assistant / Community Health Worker)

Pay Grade: $20.36 - $23.68 hourly

Position Summary: Under the administrative supervision of the Supervisor of Business Practice the Health Home Specialist (HHS) and the clinical supervision of the Chief of Health Services and Integrated Care, supports consumers and health professionals by performing routine tasks and procedures as part of a team approach for providing consumer care. The HHS will function as a health navigator by serving as the first point of contact and respond appropriately to internal or external providers seeking to arrange or clarify consumer care by ensuring that callers receive a same day or next workday response. This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

Working Conditions/Environment: Works in an office environment with usual pressures of time constraints and stress from long periods of computer use. Must be available to move around all facility locations on an as needed basis. May encounter individuals dealing with symptoms related to mental health diagnosis. These symptoms may present as irritability, agitation, and aggression. Drives vehicle in all kinds of weather.

Qualifications: Education: High School diploma or equivalent with courses in general business, typing, bookkeeping, office practices, and information technology. Coursework in healthcare preferred. Experience: Three (3) years' experience as a secretary or receptionist, working in social work field, healthcare area, or in a related field. Experience in the use of multi-line phone system (minimum 5 external lines and 10 internal extensions). This minimum requirement may be waived at SCCMHA discretion based upon the candidate's overall job experience. Lived experience with mental illness and/or substance use disorder is beneficial. Licenses and Certifications: Valid Michigan Driver's license with a good driving record. Medical Assistant (MA) training and/or certification, Community Health Worker (CHW) training and/or certification, Peer support Training and/or certification, or Peer Recovery Coach training and/or certification, is preferred.