Cards And Payments Support Specialist

Cards And Payments Project Support Specialist

Are you passionate about financial technology, problem-solving, and delivering outstanding client experiences? We're looking for a Cards and Payments Project Support Specialist to join our team and support credit unions with card services, RTP, FedNOW, and bill pay-related projects. In this role, you'll serve as a product expert, coordinate project details between vendors and internal teams, deliver training, provide high-quality client support, and help ensure smooth conversions and platform changes. If you enjoy working in a collaborative, fast-paced environment and are excited about the future of money movement, we want to meet you!

* Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services

* Provide client training and day-to-day software support

* Collaborate with credit unions, vendors, programmers, and internal teams

* Become a product expert for internal teams to assist with client interaction

* Maintain project tracking documentation and support team resources

* Assist with testing and verification of programming changes

* 1-2 years office or financial services experience (degree preferred)

* Strong customer service skills and comfort working with technical teams

* Excellent communication, problem-solving, and multi-tasking abilities

* Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

* Experience with CU*BASE is a plus

* Proven attention to detail and accuracy

You'll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.

CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. CU*Answers is an Equal Opportunity Employer.