Call Center Service Advocate I – Remote - Remote Eligible

Call Center Service Advocate I -- Remote

Oak Street Health is transforming primary care for older adults on Medicare through a value-based, patient-centered care model. As part of CVS Health®, we focus on delivering compassionate, coordinated care and an unmatched patient experience. We are seeking a Contact Center Service Advocate I to join our Service Excellence Contact Center team.

The Contact Center Service Advocate I (CCSA I) plays a critical role in supporting comprehensive patient care by delivering exceptional customer service and managing appointment scheduling. This position is responsible for handling inbound and outbound calls, resolving scheduling concerns, maintaining accurate records, and ensuring a seamless patient experience. This is a remote position with structured scheduling and performance expectations.

Key responsibilities include:

• Schedule, reschedule, and cancel patient appointments
• Manage inbound and outbound calls efficiently
• Address scheduling conflicts and resolve issues promptly
• Conduct follow-up calls and appointment reminders
• Provide professional, courteous assistance to patients
• Clearly communicate appointment details and instructions
• Address patient inquiries and concerns effectively
• Maintain a friendly and nurturing tone, particularly for older adult populations