CAE Administrative & Customer Support

Administrative Support For Cae Group

Humanetics is a high-tech global industrial technology group. We engineer extraordinary safety, digital, and sensor solutions for critical environments to put humans at the heart of industrial design. We are the pioneers of crash test dummies and a leading provider of virtual simulation software, integrated crash test systems, precision sensors, specialized fiber optics, and laser-based material engineering. Our highly specialized solutions are used in the development of every car on the road today, space missions, guidance systems, operating theatres, biomedical devices, haptic surgery, energy generation, semi-conductor chip manufacturing, and many applications at the cutting edge of human innovation. Our sensor and measurement capabilities create data from critical environments and deliver precision tools to enable customers to answer critical questions and empower decisions that drive performance. When we innovate, humans thrive.

This is a part time position, 20hrs/week to provide administrative support to our CAE group at our corporate office in Farmington Hills, MI. Essential Functions & Responsibilities:

• General monthly file maintenance with labelling, scanning and transferring of sales files.
• Support sales team and distributors daily via phone and email requests building a positive rapport with each and when needed escalating to Supervisor.
• Prepare, coordinate, and track all license agreements globally; internally working with the CAE Sales Support team, sales team, and distributors as well as tracking other misc. agreements by entering/updating license matrix and NDA matrix (Excel Spreadsheets).
• Review customer purchase order for accuracy prior to order processing by comparing to the quote, SONF, and Attachment I page checking for discrepancies and resolving by using standard procedures.
• Working with Sales and Sales Support team, along with distributors regarding model expiration and the need for discontinuances or license extension or renewals. Coordinate and track with Sales Support Supervisor all necessary orders, payments and documents for the reimbursement process.
• Prepare monthly shipment documents for China sales according to the shipment schedule.
• Work within and assist with the Salesforce Program for accurate customer information.
• Work with CAE Sales Support Supervisor on order entry and invoicing after training in CSI10.

Other Significant Role Requirements:

• Accuracy and attention to detail a must (reviewing and high level understanding legal docs are part of the job)
• Problem solving capabilities/problem solver.
• Business sense/acumen (process and financial).
• Positive mindset.

Education and/or Experience:

• High School Diploma required.
• Associate or bachelor's degree in business administration or related field: or two years related experience and/or training; or equivalent combination of education and experience preferred.
• Advanced knowledge of Microsoft Office and Teams.
• CRM tool knowledge, such as Salesforce, preferred.
• Ability to use good judgment.

At Humanetics, privacy and information security is a critical feature of our corporate culture and is the responsibility of all employees. Humanetics is an Equal Opportunity Employer/Veterans/Disabled/LGBT employer Job Details Pay Type Hourly