Business Services Specialist

Business Services Specialist

Business Services Specialists function as a team to assist employers in talent acquisition, training and upskilling, and retention. These Specialists use the Demand Driven Model to provide workforce development solutions to businesses.

Essential Job Functions:

• Oral Comprehension and Expression -- The ability to listen to and understand information and ideas presented through spoken words and sentences and to communicate information and ideas in speaking so others will understand.
• Written Comprehension and Expression --- The ability to read and understand information and ideas presented in writing and communicate information and ideas in writing so others will understand.
• Deductive Reasoning --- The ability to apply general rules to specific problems to produce answers that make sense.
• Information Ordering --- The ability to arrange things or actions in a certain order or pattern per a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Active Learning -- The ability to understand the implications of new information for both current and future problem solving and decision making.
• Time Sharing -- The ability to shift back and forth between two or more activities or sources of information.
• Driving -- The employee must possess a current, valid driver's license and be able to travel within the UP.

Specific Job Duties:

• Be the 'go to' person in the assigned region for resources and solutions to address employers' workforce challenges.
• While maintaining comprehensive knowledge of the workforce system, provide focused services to employers within assigned geography via business-to-business visits.
• Establish relationships with businesses and industry by conducting research and developing leads, making customer calls, attending networking events and asking for referrals.
• Conduct and document activities focused on employer penetration rates, retention rates and repeat business.
• Develop relationships with business and industry, working together to create solutions, anticipating needs, and providing strategic value through programs such as Going Pro and Apprenticeship USA, among others.
• Determine needs of employer customers through comprehensive fact-finding, asking questions that reveal core issues, actively listening, conducting research on trends, and building knowledge of labor market issues.
• Offer an array of workforce services tools and strategies from multiple sources and partners to assist employers in addressing their workforce needs by having a deep knowledge of available tools and strategies.
• Work collaboratively with employers, team members and partners to create customized solutions from tools and strategies such as on-the-job trainings, work-based learning, recruitment tactics, fidelity bonding, etc.
• Work collaboratively with team members to access appropriate talent and relevant training services.
• Coordinate Talent Tours to introduce youth, teachers, and parents to available career paths