Business Analyst Officer Business Support And Del - Remote Eligible

Back Business Analyst Officer - Business Support and Delivery

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5

Requirements Bachelor's degree in technology or another related field, or equivalent combination of education and experience required. Minimum three years experience in banking, technology, or another related field, required. Strong knowledge of customer and user system experiences preferred. Advanced technical skills are not required; but knowledge of system components and user experience is highly desired.

Job Description

SUMMARY: Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs. There are two (2) positions available.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consults with key stakeholders to determine business objectives and success factors.
• Collaborates with business area to collect, analyze and evaluate information related to business systems.
• Documents business requirements, functional requirements, and design specifications.
• Coordinates with the application analyst counterpart to document technical requirements.
• Analyzes and manages new and existing system utilization by the end user.
• Assists in the development of training materials to ensure proper usage and highest optimization of the applications.
• Serves as an expert in business system solutions in alignment with assigned business area.
• Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.
• Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.
• Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes.
• Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.
• Fosters strong relationships with supporting vendors, IT teams, and supported business area.
• Opens and tracks support tickets and feature requests.
• Responsible for the work effort within assigned applications during acquisitions.
• Tests new functionality and documents test plans in correlation with the business area.
• Manages the lifecycle of support applications including the roadmaps, rel