Bilingual Customer Service Rep

Customer Account Specialist

As a Customer Account Specialist, you will play a pivotal role in maintaining and nurturing strong relationships with customers, ensuring their needs and expectations are met. You will support customers with their orders, address their concerns, and collaborate closely with our outside sales team to manage accounts effectively. This position offers the opportunity to work on impactful projects and partner with various departments globally to drive success.

Responsibilities:

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
• Provide relevant information and recommendations to customers and Territory Sales Managers regarding our products and their parameters.
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.
• Troubleshoot and resolve customer service issues.
• Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.
• Partner with the sales team to identify opportunities for process improvement.
• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure targets are met.
• Address customer concerns and escalate where appropriate.
• Log customer interactions, complaints, and resolutions into the CRM.

Essential Skills:

• Order entry and management
• Data entry and administrative support
• Customer support and service orientation
• Sales support
• Bilingual in either English & Spanish or English & Portuguese
• Strong communication skills
• Attention to detail
• Ability to work with deadlines in a fast-paced environment
• Experience with purchase order and logistics
• Inside sales support
• Proficiency in Microsoft Office

Additional Skills & Qualifications:

• Bachelor's Degree (nice to have)
• Experience working with Salesforce or INFOR M3
• Advanced analytical skills for preparing and analyzing databases and spreadsheets
• Experience in a CRM and ERP environment
• Experience managing competing priorities in a fast-paced environment
• Problem-solving skills and ability to multi-task
• Time management skills

Job Type & Location:

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits:

The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Auburn Hills, MI.

Application Deadline:

This position is anticipated to close on Jan 22, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.