Bilingual Customer Service Representative

Spanish Bilingual Customer Service Representative

We are looking for a dedicated Spanish bilingual customer service representative to join our client's team in Grand Rapids, Michigan. In this long-term contract role, you will play a key part in ensuring customer satisfaction through effective communication and problem-solving. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we encourage you to apply.

Responsibilities:

• Respond promptly to inbound customer inquiries via phone or email, ensuring all questions are addressed accurately.
• Process customer orders efficiently and maintain accurate records of transactions.
• Provide clear and detail-oriented communication to resolve customer issues and concerns.
• Collaborate with team members to ensure seamless customer service operations.
• Handle both inbound and outbound calls to assist customers with their needs.
• Maintain a thorough understanding of company products and services to provide informed support.
• Follow company policies and procedures to ensure consistent service quality.
• Identify opportunities to improve customer satisfaction and share feedback with management.
• Support the team in achieving service goals and maintaining high standards.
• Monitor and track customer interactions to ensure timely resolution of issues.

Requirements:

• Previous experience in customer service or call center operations is required.
• Spanish bilingual.
• Strong communication skills, both verbal and written, with a detail-oriented approach.
• Proficiency in handling inbound and outbound calls effectively.
• Ability to manage multiple tasks and prioritize responsibilities.
• Detail-oriented with strong organizational skills.
• Familiarity with order entry systems and maintaining accurate records.
• Problem-solving skills to address customer needs efficiently.
• Ability to work collaboratively within a team environment.