AMS Support Analyst

AMS Support Analyst

AMS Support Analyst 6-month+ contract to hire 3 days a week onsite in Auburn Hills, MI hourly rate: $50/hr. W2 C2C is OK ALTA IT Services is seeking an AMS Support Analyst with 7+ years of experience to support an Auburn Hills, MI-based automotive customer. This is a 6-month+ contract-to-hire assignment. Hybrid 3 days a week, onsite at an automotive customer in Auburn Hills, MI.

Required Skills

• Strong analytical ability to quickly understand the issues, debug, and arrive at solutions
• Excellent communication skills (verbal and written)
• Hands-on, self-driven, solution-oriented, and customer-focused
• 5+ years of AMS support experience
• Ability to query system logs and debug issues
• Understand system integration concepts and especially API specifications
• Ability to create flow diagrams to create an operational view of the functionality
• Strong exposure to the automotive domain, preferably in the area of Connected Vehicles
• Strong technical background demonstrating solid understanding of IT systems and ability to support them
• Develop and maintain accurate technical and user documentation
• Performing operational tasks like monitoring, analysis, reporting, and promptly attending to issues
• Communications for any outages/incidents that affect the user community
• Coordination with internal and external stakeholders for driving the issues towards closure
• Analyze incidents and come up with improvement ideas to avoid incidents and reduce inflow
• Perform system administration tasks, e.g., certificate management, product version tracking, and upgrade support etc.
• Any programming background is a plus
• Experience working in agile/scrum methodology
• Collaborate with cross-functional teams to define, design, and ship new features
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Years of Experience: 7+ is the IT field / 5 in an AMS Support Role Please send an updated resume to Melissa McNally for consideration.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.