After Sales Specialist (133404)

After Sales Specialist

Talascend is currently seeking an After Sales Specialist for a direct hire opportunity with our client in Bloomfield Hills, Michigan. This role involves becoming the go-to contact for customers after sales are closed, ensuring their needs are met with empathy, accuracy, and urgency.

Responsibilities:

• Serve as the primary customer contact after sales are closed
• Communicate with customers via phone and email to resolve issues and provide updates
• Collaborate with Sales, Purchasing, Shipping, Quality, and AR departments to support customer needs
• Accurately process and enter orders into Salesforce within 24 hours
• Use customer portals to manage purchase orders and order changes
• Confirm ship dates and ensure timely delivery coordination
• Maintain customer files, update pricing, and handle invoicing
• Manage EDI releases and ensure all data matches customer documentation
• Respond to requests such as lot certifications, Bills of Lading, and packing slips
• Handle re-quotes and major order changes in partnership with Account Managers
• Contribute to internal operations by consistently improving processes and communication

Qualifications:

• Experience with Customer Portals (EDI) (required)
• Familiarity with Salesforce and Plex (preferred but not required)

Requirements:

• Strong verbal and written communication skills
• Positive, empathetic, and personable with all customers
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional under pressure
• Experience working cross-functionally with internal departments
• Attention to detail and commitment to minimizing errors
• A proactive approach to improving customer service workflows

Shift: Full-time, expected hours: 40 per week

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of this position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary. Background check and drug screen may be required for this position. Talascend is proud to be an Equal Opportunity Employer M/F/Disability/Veteran.