Account Manager

V2Soft Job Opportunity

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarters in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

Required Skills:

• Proven ability to generate new business, manage client relationships, and drive revenue growth in the US market.
• Possess a good understanding of IT products and trends.
• Must understand how to work the account and grow the account for new business development within the account and in turn, generating revenue.
• Must understand the SLA and customer process, work with the delivery or recruiting team to make sure customer needs are met.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering client-focused solutions based on customer needs in collaboration with the internal Solutions team.
• Excellent follow-up skills are essential for success in this position.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Good understanding of recruiting and sales processes and demonstrated ability to grow future business is essential.
• This role requires some traveling as needed to further develop relationships with existing and potential customers.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.

Job Responsibilities:

• Responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders and liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Operate as the lead point of contact for any and all matters specific to your customer.
• Build and maintain strong, long-lasting customer relationships.
• Schedule meetings with new & existing client managers within the account to understand potential opportunities in their areas and showcase V2Soft capabilities.
• Take ownership of key customer accounts and establish yourself as a trusted partner to our valued customers.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Must work with the internal technical team to provide a technology solution based upon the customer's needs.
• Ensure retention and growth of customer accounts through excellent customer service and responsiveness.
• Communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders.
• Forecast and track key account metrics.
• Responsible for maintaining the SLAs for the accounts assigned.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Work very closely with the recruiting team in getting coverage and quality submissions to the clients for their open staffing needs and make sure that the company standards are met.
• Have periodic call with the recruiting team in prioritizing the open orders and giving feedbacks on the submissions.