Key Account Manager - Michelin Guide

Key Account Manager

Key Expected Achievements

Strategic Account Management

Manage the key Account Planning

Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition

Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers

Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements

In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships

Steer the business and negotiate the correct solution is taken and delivered to the customer

Operations

In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales

Steer the business and ensure the correct solution is delivered to customers in a timely manner

Serve as contact point for key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Prepare regular customer analysis to internal and external stakeholders using key account metrics/process

Support your team members with coaching, training, and identifying revenue opportunities

Key Experiences In:

Managing several customers (Account Management)

Selling solution to customers (Negotiating)

Multi-tasking (Adaptability)

Working with CRM (Salesforce "Engage") (Customer Relationship Management)