CBS Customer Service Representative

CBS Customer Service Representative

Michelin is building a world-leading manufacturer of life-changing compounds and experiences.

Pioneer in designed materials for over 130 years, Michelin is in a unique position to make decisive contributions to human progress and a more sustainable world. Based on its deep knowledge of polymer compounds, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies, and healthcare.

The care put into its products and deep customer knowledge inspire Michelin to offer the best experiences. This ranges from providing connected solutions based on data and artificial intelligence for professional fleets to recommending exceptional restaurants and hotels curated by the MICHELIN Guide. Based in Clermont-Ferrand, France, Michelin is present in 175 countries and employs 132,200 people.

Mission: Responsible for managing orders, overseeing their execution, and attending to customer requests to meet service commitments and improve customer satisfaction.

What Will Your Day Look Like?

Order and Delivery Management

• Registers, manages, and confirms customer orders according to their needs, established agreements, and defined service level.
• Proposes product alternatives in case of discontinuation or unavailability.
• When applicable, optimizes, plans, and coordinates deliveries with customers and partners.

Execution Follow-Up

• Manages the portfolio of customer orders and monitors their execution.
• Coordinates with relevant internal and external partners to ensure timely deliveries and service commitments.
• Proactively informs the customer of any events, delays, or service breaches, and actively participates in finding solutions.
• Keeps customers informed and follows up on orders.

Request Management

• Registers customer requests and complaints.
• Analyzes cases and provides adequate solutions or responses.
• Contacts the customer, follows up, and ensures case closure.
• Performs basic root cause analysis and implements corrective actions to prevent recurrence.
• Shares recurring issues with relevant internal partners to find solutions.

Sales Support

• Identifies opportunities for up-selling and cross-selling in response to orders, requests, and customer portfolio management.

What Is Required?

• 1 to 2 years of experience in customer service, order management, or related fields.
• Advanced English, contact with United States clients.
• Administrative or related career.
• Desirable: Valid VISA and Passport.

What Will You Find With Us?

• An environment that promotes ethics, professional development, and well-being.
• Global exposure and collaboration with international teams.
• Training, growth, and professional mobility programs within Michelin.
• A culture that values respect, integrity, and innovation.

Industries Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and with respect, it is guaranteed that your personal information will be used for the proportional and necessary purposes in virtue of your employment application:

• Identification and contact.
• Integration of your file as an employment applicant.
• Evaluation of your employment application according to our selection and/or recruitment process.
• Verification of the information you provide us.

Your personal data will only be transferred to companies within our group, with the purpose that they consider you for the vacancies that may be available. Your personal information will be safeguarded under strict confidentiality, and to reasonably prevent the improper use or disclosure thereof. We have implemented physical, technical, and administrative security measures in accordance with applicable regulations and by applying to this vacancy you agree to share the necessary information and its processing. You always have the ARCO rights at your disposal that you can exercise. For more information, request the comprehensive privacy notice.