Customer Service Representative

Administrative Associate

The Administrative Associate is responsible for ensuring finished goods inventory is accurate and placed into inventory; input, maintenance and reporting of daily production information. Attendance, as scheduled, is an essential function of the Administrative Associate job.

Major Activities

• Assist with cycle counts, print/apply SKU labels for all products; report any discrepancies or errors to the Supervisor
• Process and ship orders in the IMS when required; contact transportation for pickup
• Post daily finished goods production records
• Record and track production productivity
• Generate manual work orders for JIT (Just-In-Time) production
• Generate production reports; file daily production records & work orders
• Provide KPI (Key Performance Indicator) report to Supervisor and Manager
• Cross-train into other positions and provide support to other production teams or functions as needed

Quality

• Verify that all inbound/outbound freight paperwork is filled out completely and correctly
• Audit weekly purchase orders and verify that quantities shipped match SKU number on order
• Monitor and corrects transaction errors

Safety & Organization

• Maintain a clean work area for safe and efficient operation, including replenishment of supplies
• Follows all company safety policies; wear appropriate safety equipment, as needed

Minimum Education

• High School Diploma, G.E.D., or equivalent

Minimum Special Certifications or Technical Skills

• Proficient in MS Office; intermediate to advanced Excel skills

Minimum Type of Experience the Job Requires

• 1 year experience in manufacturing environment; Inventory Management/Data Entry

Other

• Ability to count, match and compare sequences of numbers
• Ability to read, write, and speak English fluently; convey and receive information effectively
• General, verbal, and numerical intelligence
• Detail-oriented and maintain a high level of accuracy; keen sense of urgency
• Must be able to critically analyze problems and develop effective solutions.
• Must detail-oriented and accurate.
• Must have excellent time management, organizing, and prioritizing skills

Physical Requirements

• Must be able to constantly walk and stand.
• Must be able to lift and carry up to 20lbs/ 9.07kg above shoulders and reach above head.
• Must be able to grasp with both hands occasionally.
• Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment.
• Review physical requirements matrix for all requirements

Work Environment

• Ability to work with high noise levels and work around moving machinery
• Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures
• Ability to work safely in a fast pace manufacturing environment

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).