US IT Service Desk Manager - Norwood - Greater Boston - $140k

US IT Service Desk Manager

This position is for a talented and experienced IT Service Desk Manager to join this organization. The successful candidate will lead all IT operations & IT infrastructure, manage a team, and be responsible for all hardware, software, networking and mobile devices across this organization! Please note this role is 5 days on-site. No hybrid schedule is on offer, but occasional remote flexibility is ok. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The successful US IT Service Desk Manager will have:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 8+ years IT experience in a helpdesk, support role - preferably have managed an organizations helpdesk for 3+ years
• Leadership and people management expertise
• Experience managing a multi-location environment
• An extensive Windows background, and be an expert in Microsoft technologies, including Exchange, Active Directory, SharePoint, Office 365, and Azure Cloud.
• Mobile device management experience
• Knowledge of network administration & security
• Manufacturing industry experience
• Knowledge of ERP systems is also beneficial but not required.

What's On Offer

Excellent benefits, including:

• Medical, Dental & Vision Insurance
• 10% Annual bonus on offer
• Matching 401k
• Generous PTO

Please note this is a 5 days on-site position.