Service Manager - HVAC - Sommerville MA

HVAC Service Manager

As HVAC Service Manager, you will oversee all day-to-day service operations while leading a team of approximately 20 service technicians across Eastern Massachusetts. This position requires a strong technical background, polished leadership skills, and the ability to drive performance, profitability, and customer satisfaction.

• Lead, mentor, and manage a team of 20 HVAC service technicians
• Oversee scheduling, dispatching, and prioritization of service calls
• Ensure quality workmanship and strict adherence to safety standards
• Act as the point person for escalated customer issues and key accounts
• Track KPIs, service performance, and implement process improvements
• Manage service inventory, tools, vehicles, and operational logistics
• Collaborate closely with sales and project teams for seamless execution

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The successful applicant will have:

• 5+ years of HVAC service experience
• Minimum 2 years in a service leadership or management role
• Strong commercial HVAC systems knowledge
• Proven ability to lead, motivate, and hold teams accountable
• Excellent communication, organization, and customer-facing skills
• Comfortable working in a fast-paced, growth-oriented environment.

What's on offer:

• Highly competitive base salary (flexible for the right candidate)
• Performance-based bonus structure
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company vehicle or vehicle allowance
• Long-term growth and advancement opportunities