Service Engineer - Remote! - Remote Eligible

Service Engineer

This company is a global organization operating in the industrial and manufacturing sector. With a focus on delivering high-quality solutions, the company is committed to providing exceptional service and fostering innovation within the industry.

Job Description:

• Perform on-site installation, commissioning, and startup of packaging systems.
• Diagnose and resolve mechanical, electrical, and software-related issues in the field or via remote support.
• Conduct routine maintenance, inspections, and performance checks on customer equipment.
• Provide technical training to customer personnel on proper use and maintenance of the systems.
• Collaborate with the engineering team outside the US for escalated technical challenges and continuous product improvement feedback.
• Maintain detailed service reports and documentation.
• Manage service tools, spare parts, and coordinate logistics for on-site visits.
• Ensure high levels of customer satisfaction through timely and effective communication and support.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

The Successful Applicant:

• Associate's or Bachelor's degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering, or equivalent technical training.
• 3+ years of experience in a field service or maintenance engineering role, preferably with packaging or industrial automation equipment.
• Strong knowledge of PLCs (Siemens preferred), HMI, and industrial control systems.
• Ability to read technical drawings, electrical schematics, and mechanical blueprints.
• Willingness to travel domestically; some international travel may be required for training.
• Excellent problem-solving, communication, and customer-facing skills.
• Self-motivated, detail-oriented, and comfortable working independently in a remote setting.
• Valid driver's license and passport.

What's on Offer:

• Competitive salary in the range of $80000 - $100000, depending on experience.
• Company Car and Tools
• Laptop and Phone
• Company Credit Card
• Opportunities for professional development and growth within the company.
• Supportive company culture with a focus on innovation and excellence.

If you are passionate about the engineering and manufacturing industry and eager to make a difference as a Service Engineer, we encourage you to apply today!