Lead Service Engineer - Remote Eligible

Lead Field Service Engineer

Be the lead in territory for fast growing Medtech Technology company. Strictly local travel and remote flexibility.

About Our Client

My client is a long-established U.S.-based technology company specializing in environmental monitoring and data-driven compliance solutions. Founded in the early 20th century and headquartered in the Midwest, it has evolved from a manufacturer of standalone instrumentation into a provider of fully integrated digital monitoring platforms.

Job Description

The responsibilities of the Lead Field Service Engineer are:

• Lead installation, commissioning, calibration, and maintenance of connected monitoring systems, including sensors, data loggers, and cloud-based platforms
• Serve as the primary technical interface for customers, ensuring timely resolution of complex hardware, software, and network-related issues
• Mentor and guide junior field service engineers and technicians, providing technical leadership and best practice guidance
• Support integration of monitoring systems into customer networks and ensure data integrity and system reliability
• Collaborate with internal engineering, product, and software teams to drive continuous product and service improvements
• Assist customers with system validation, compliance requirements, and audit readiness (e.g., regulated and GxP environments)
• Document service activities, system configurations, and maintenance records in accordance with quality standards
• Identify opportunities for system upgrades, enhancements, and additional services to improve customer outcomes
• Ensure adherence to all safety regulations, quality standards, and service level agreements (SLAs)

The Successful Applicant

The successful Lead Field Service Engineer will have:

• Bachelor's degree or a related technical field (or equivalent experience)
• 3+ years of experience in field service engineering, preferably supporting digital, IoT, or monitoring systems
• Strong understanding of sensors, data acquisition systems, and environmental monitoring technologies
• Experience with networking fundamentals, system integration, and cloud-based platforms
• Proven ability to diagnose and resolve complex technical issues in a customer-facing environment
• Excellent communication and interpersonal skills, with the ability to work directly with customers and cross-functional teams
• Demonstrated leadership experience or the ability to mentor and guide others
• Willingness to travel frequently (up to 50-75%) to customer sites (all local to Greater NYC Metro)

What's on Offer

My client can offer the following for the Lead Field Service Engineer:

• Competitive Base Salary
• $15,000 bonus potential
• Competitive Benefits including company 401k matching program
• Growth opportunity within organization
• Future development to supervisor of the territory

Job Summary

Sector

Engineering & Manufacturing

Sub Sector

Maintenance, Reliability

Industry

Healthcare / Pharmaceutical

Location

Manhattan

Contract Type

Permanent

Contact Daniel Hall Quote job ref JN-052026-7012486