Inside Sales Coordinator - Custom Rubber

Inside Sales Coordinator

The Inside Sales Coordinator will serve as a critical point of contact between customers and internal departments-including Sales, Engineering, and Customer Service. This individual will help generate quotes, manage follow-up, and guide customers through the early stages of the sales process to ensure a smooth, high-touch experience from initial inquiry to fulfillment.

Reporting directly to sales leadership, this role supports warm inbound opportunities and smaller accounts, helping the commercial team maintain high responsiveness and service standards while freeing up bandwidth for strategic sales activities. This is a great opportunity for someone looking to grow in a technical sales support role within a high-performance manufacturing environment.

Key responsibilities include:

• Act as the first point of contact for inbound sales inquiries, small accounts, and quote requests
• Prepare and manage customer quotes using ERP and CRM systems
• Coordinate cross-functionally with Sales, Engineering, and Customer Service teams to ensure all technical and pricing inputs are captured accurately
• Conduct follow-ups on outstanding quotes and ensure the customer has all necessary information
• Guide customers through the initial sales process with a white-glove, high-touch approach
• Maintain clean and accurate data across ERP and CRM platforms for internal visibility and forecasting
• Support sales team initiatives and help qualify inbound opportunities
• Assist in coordination and documentation of internal sales processes
• Participate in ongoing improvements to inside sales operations and customer engagement practices
• Occasionally support onsite activities or customer visits at headquarters in New England (role is primarily remote with light travel)

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.