Customer Service Representative - Akron, Ohio

Customer Service Representative

Exciting customer service opportunity in the print industry. Great work environment, company growth, and benefits.

This opportunity is with a well-established medium-sized company in the print & packaging industry. Known for its focus on quality and innovation, the organization is committed to delivering exceptional products and services to its clients.

Job Description

Manage customer inquiries and provide timely, accurate responses. Collaborate with internal teams to ensure client needs are met effectively. Maintain detailed records of customer interactions and follow up as necessary. Address and resolve customer complaints with professionalism and care. Assist in identifying opportunities for process improvements to enhance the customer experience. Support the sales team with client-related requests and documentation. Stay updated on company products, services, and policies to provide accurate information to clients. Contribute to building and maintaining strong client relationships.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Customer Service Representative should have:

• Strong communication and interpersonal skills to effectively assist customers.
• Prior experience in print and/or packaging industry is preferred.
• A proactive mindset and the ability to problem-solve in a customer-focused environment.
• Attention to detail and excellent organizational skills.
• Familiarity with customer service software or tools is a plus.
• A collaborative attitude to work successfully with internal teams and clients.

What's on Offer

Competitive salary in the range of $25-27 per hour. Overtime available. Comprehensive benefits package to be discussed during the interview process. Opportunities for professional growth within the industry. A supportive work environment in East Akron, OH with a focus on teamwork and client satisfaction.

Take the next step in your career by applying today!